FREQUENTLY ASKED QUESTIONS
︎All in-stock items will be processed within 7-10 business days of being placed (not including weekends or holidays).
︎Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Shipping will vary depending on location.
︎All orders are FINAL!
︎Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist by reach out to info@KahhSpenceBeauty.com
︎Unfortunately, orders cannot be added to or combined once submitted. Please complete a new order for your additional items.
We cannot change any information on an existing order once it has been processed, including but not limited to the shipping address, billing information, size, item, or quantity. Additionally, orders cannot be canceled after processing, and are subject to return and exchange policies.
︎Orders can only be placed through the website. We do not accept orders over the phone.
︎If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided with your order to exchange the item for another item of equal value. If we do not receive a response within 10 business days, we reserve the right to refund your order in full.
︎Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable.
︎Customers have up to a maximum of 10 days from the date of shipment to claim their package as lost in order to receive any sort of compensation regarding their order.
︎Lost package claims will be investigated upon confirmation that the package was not or cannot be delivered & a full refund will be issued